Information » Terms & Conditions

Book Printing UK Terms & Conditions

What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

DEFINITIONS

"The Company" means Book Printing UK (BPUK) and the customer is the company or person to whom this document is addressed.

"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

"Our Website" means the entire computing hardware and software installation that is or supports Our Website/s.

"Goods" means any of the Goods we offer for sale.

"Content" means any material in any form published on Our Website by us or any third party with our consent.

QUOTES AND CONFIRMATION

Any quote is valid for a period of 30 days. Quotes are only valid for the exact requirements requested and any alterations made after acceptance of the quote shall invalidate the quote. We must receive your files for approval prior to accepting your order. In the event that you place an order and pay online without us approving your files in accordance with these terms, subsequent charges may be imposed and you will be advised accordingly.

ACCEPTANCE OF ORDER

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Orders placed and files submitted with greater than 25% toner area coverage (eg. white text on solid black background) and dark images will result in degraded performance, such as smearing, loss of image quality, mottle, light solid areas and toner scatter. As a result, optimized printing may not be possible. New files can be submitted reducing the toner coverage. BPUK retains the right to reject or cancel any order where the level of toner coverage will, without question, jeopardise the quality of the finished product.

VARIATION ON COST

Current costs of production are subject to change from time to time, customers will be informed.

PROOFS AND PROOF READING

Proofs. Bound or PDF proofs are available for your approval. It is your responsibility to proof read, edit and re-supply files for printing if applicable. Until the proof is authorised or new files for printing are received, no additional work will be carried out. We will not be responsible for errors missed by you at this proofing stage. Requests for changes must be made in writing or email to avoid any errors. The turnaround time for a proof will be approximately 5 - 7 working days.

If you request us to make amendments, corrections or changes to style, an extra charge may be applicable and we will still require your proof approval.

Proof reading. We accept no responsibility or liability for any errors after you have approved the proof; if you have requested amendments, please ensure that you proof read the whole document again, thoroughly as we accept no responsibility for any errors in layout, spelling or grammar, made by our designers which you have approved.

Colour proofs. BPUK recommends that if you are having any colour work printed, you should order a hard copy proof. If you are attempting to colour match please request a test page as colours vary from monitor to print. If a hard copy proof is not requested you will be liable for any errors or colour variations.

Equipment variances. Due to equipment variances, i.e. paper type, ink and other condition changes between the colour proofing and production pressroom operations, a pleasing colour variation may occur between the printed proof and final print. When such variation occurs, it will be considered acceptable.

PDF proof. To provide a faster turnaround, we are able to supply you with a PDF proof. Please be aware that PDF proofs may not provide an accurate colour representation of the final work. We recommend any printed colour work should be proofed with a hard copy proof. You shall be liable for any errors if a hard copy proof is not requested.

Experimental work. Any experimental work carried out at your request will be charged at the agreed rate.

OUR PRODUCTS

Products may vary slightly: Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a [2]% tolerance.

Full Colour Printing Every effort is made to produce the best colour reproduction, however, variation in the digital print process is inherent. Book Printing UK cannot guarantee an exact match in colour from customers file, monitor, photographs or previously printed matter from Book printing UK

Product care. Paper used is subject to changes in temperature and humidity. Printed paper products may from time to time exhibit curling/waving in text pages and cover. Generally this may take up to 7 days to settle to a natural state. Books should not be placed on a concrete or similar floor, against external walls as this will expose them to moisture or condensation. A dry, clean environment is recommended.

Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Refund Policy

Book Printing UK products are "made to order", tailored to each customer's requirements, therefore we can only accept returns if the order is faulty or damaged. Faulty or damaged items must be reported within 7 working days of delivery.

Please contact us if you have any questions or wish to return an order and we will advise you of the procedure to follow.

COPYRIGHT AND CONTENT

Intellectual property rights. Please ensure that you own the intellectual property rights or have been granted the appropriate licence for any content and images that are being printed in your book.

Content indemnity. You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our printing.

Content legality. At our discretion, we shall not print any material which we consider illegal or libellous, morally offensive or politically extreme and you shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with any claim made against us for the printing of any such material.

Non English printing. If you request printing in any other language other than English then you shall ensure that the content complies with content legality, and if requested provide a summary of its content.

VAT

Book Printing UK will charge the customer value added tax where applicable.

Delivery

Deliveries will be made by post / a carrier instructed by us to the UK mainland address stipulated in your order. You must ensure that someone is present to accept delivery. Deliveries overseas will be charged accordingly. It is the customer's responsibility to make inspection of goods received. In the event of a claim due to damage or partial loss of goods in transit must be made in writing to Book Printing UK within 7 days from dispatch.

Delivery costs. The costs of delivery will be as told to you in the course of email exchanges.

You shall be responsible for any foreign taxes, duties or import restrictions if the delivery is outside the UK.

CLAIMS

Any credit or replacement stock shall only be considered if such a claim relates to any shortage, damage, defect in condition, if claim is received in writing at the Bonacia Ltd address shown on the invoice within 7 days of the date of delivery of goods to the customer. If claims are not submitted within such time limits Bonacia Ltd shall have no liability in respect of such claims.

If work is deemed to be defective the customer must inform Book Printing UK within 7 working days to enable us to arrange collection for inspection. If the work is found to be defective the work will be rectified at an agreed timescale.

PAYMENT

Should work be cancelled at the customer's request Book Printing Uk will be entitled to payment for works already completed or materials ordered under special requests.

Card Payments will appear on your bank statement as Bonacia Ltd

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavagen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay later.
• Slice It.

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

CANCELLATION & REFUNDS

If you are a citizen of the European Union, and you bought the Goods as a Consumer, you may cancel your order, however, work carried out from files supplied and if the process has begun will be subject to charge. Proofs received will also be subject to charge. The option to cancel your order is not available if the Goods have been printed, in production or are made or altered to your specification.

For any refund, you will be required to return any products despatched to you, on receipt of which we will make the refund. The refund will be made using the same method of payment that was used to purchase the products. Any refunds due (at our discretion) will be paid within 28 days of the date that we receive your returned products or cancellation.

FORCE MAJEURE

Every effort is made to carry out and fulfil works, however variations may occur as a result of labour, materials, supplies, fire, flood, strike, drought or war.

TITLE

Book Printing UK retains title on all goods until full payment has been received.

MISCELLANEOUS

When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of those goods or service.

We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Prior to booking an event we strongly advise that products are in your receipt and take no responsibility for loss of business or promotional opportunity.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

We prioritise the safety and well-being of our staff. Book Printing UK as a division of Bonacia Ltd reserve the right to refuse service to anyone who harrasses or offends anyone employed by Book Printing UK or Bonacia Ltd.

In order to protect our brand and reputation Book Printing UK, as a division of Bonacia Ltd, reserve the right to refuse service if we consider ourselves to be unable to fufil an order or request to a standard deemed acceptable by us as a print provider.

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

DATA PROTECTION/PERSONAL/FINANCIAL

We are extremely committed in the protection of your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

How we may use your personal information

We do not disclose your information to third parties. All personal information provided to us is used solely for the purpose of providing a product or service.

Collection & Use. Your personal information is used to identify or contact an individual person. You will be asked to provide your personal information to obtain a unique password allowing you to use our online service or to purchase online products. The information we collect allows us to communicate your order, update you on our products and provide assistance via email or live chat.

Identification and contact information, such as your name and contact details. These details are collected:

1.1.1  to provide you with the services which you request;
1.1.2  to maintain our accounts;
1.1.3  for billing;
1.1.4  to enable us to answer your enquiries;
1.1.5  for verifying your identity for security purposes; and
1.1.6  to help make our web site as useful to you as possible.

Information which does not identify any individual. This may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. This information is used:

1.1.7  in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
1.1.8  to send you news about the services to which you have signed up and consented to receive.

Financial information. This may include credit and debit card details provided to us over the telephone or by post. They are not stored once the payment has been authorised. Our calls are recorded, however, financial or card details provided to us over the telephone are not recorded. All confidential and financial information is disposed of in a secure way.

Affiliate information. This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:

1.1.9  to maintain our accounts and affiliate records;
1.1.10  for billing;
1.1.11  to enable us to answer your enquiries;
1.1.12  for verifying your identity for security purposes; and
1.1.13  to send you news about the services to which you have signed up and consented to receive.

Updating information. You may review or update the personally identifiable information that we hold about you. Please call customer services on 01733 890099 or email or write to us at [email protected] or Bonacia Ltd, Remus House, Coltsfoot Drive, Woodston, Peterborough, PE2 9BF. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Information protection. We use Secure Socket Layer (SSL) encryption on web pages where personal information is collected. This protects the confidential information provided by you when using internet transmission. You will be asked to provide your personal information to obtain a unique password allowing you to use our online service or to purchase online products.

Cookies. Our website and online services may use cookies. These cookies help to improve our website by giving us insight into how the site is being used. Specifically, we use Google Analytics to help us analyse trends in our pages. This allows us to deliver a useful and enjoyable experience to our users. This allows us to understand online behaviour and which elements of our website have been visited. By using our site you agree, accept and allow us to set and use cookies.

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any questions regarding the confidentiality policy, please contact us at:

You can contact us by telephoning our customer service team on 01733 898102 or by writing to us at:
Bonacia Ltd,
Book Printing UK,
Remus House,
Coltsfoot Drive,
Woodston,
Peterborough,
PE2 9BF

or [email protected]

Fulfilment T&C's

The following terms and conditions refer to use of our warehouse (storage) and fulfilment service.

The service is provided by Book Printing UK and is subject to your acceptance to all of Book Printing UK's standard terms and conditions relating to a product or service provided to you, including, printing, shipping, pricing, warehousing and fulfilment and third party postal fees.

Access to service

In order for us to provide a storage or fulfilment service you must have a print order in place. We cannot offer this service to any products that have not been created by Book Printing UK.

Our service requires that you log in and register on Book Printing UK site and create a BPUK account. You will need to complete all personal or relevant information; email address, create password, contact telephone number, billing address etc

Fees and payment

Fulfilment fees: charged and calculated per book and or including inserts

Postal fees: all associated costs with mailing directly to buyer (royal mail or parcelforce)

All related fees and charges will be invoiced on the 1st day of every month, strictly 30 day credit terms and upon approval by BPUK account department for credit facilities

The User is responsible for paying all fulfilment fees and postal fees.

Shipping and returns

Any despatched books claimed as damaged will be subject to evidence or investigation. Any product claimed as missing or not received, unless a tracking service has been requested and paid for will only be replaced by you agreeing to replace the product at your cost and any additional postal costs will be charged to you.

Book printing UK will not be responsible for incorrectly provided customer names, addresses etc or if a customer fails to accept delivery and the package is returned to sender.

Delivery

It is the user's responsibility to check and determine full ability to deliver Products. Correct Customer's address and post code must be provided. Book Printing UK will not be responsible for missed delivery because of a wrong delivery address or postcode.

Book Printing UK can deliver to Customers based in UK, Scotland, Ireland, Wales, EU and International. The delivery provider may change depending upon destination and or multiple quantitys required to one single destination. BPUK uses Royal Mail & Parcelforce.

Book Printing UK cannot guarantee delivery dates and accept no responsibility for products that are delivered after the estimated delivery date.

Merchant of Record: Bonacia Ltd., 15 Station Road, St Ives, Cambridgeshire, PE27 5BH.

We do not store credit card details.