Book Printing UK Terms & Conditions
What these terms cover, these are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Why you should read them - Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
- Definitions
"The Company" means Book Printing UK (BPUK) an imprint of Bonacia Ltd.
“The Customer” is the company or person who is purchasing goods from the company.
"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
"Our Website" means the entire computing hardware and software installation that is or supports Our Website/s.
"Goods" means any of the Goods we offer for sale.
"Content" means any material in any form either supplied by the customer for print or published on Our Website by us or any third party with our consent.
These terms and conditions are agreed to by the customer upon placing an order with the company.
- Pricing, Quotes and Acceptance of Order
Pricing is set out in the quote given to the customer. Quotes are valid for a period of 60 days. Quotes are only valid for the exact requirements requested and any alterations made after acceptance of the quote shall invalidate the quote.
The company have the right to withdraw or update any quote prior to an order being placed. If the company’s costs increase due to a factor beyond our control, we can increase the price prior to delivery. The customer will be informed prior to delivery.
We must receive your files for approval prior to accepting your order. In the event that you place an order and pay online without us approving your files in accordance with these terms, subsequent charges may be imposed, and you will be advised accordingly.
The company may offer discount codes, all discounts are at the company’s discretion.
Unless otherwise stated all prices include packaging and delivery fees to one address in the selected country.
All prices are exclusive of VAT, other taxes and other levies that are imposed or charged by local and national authorities.
If we are unable to accept an order we will inform the customer in writing. Reasons include but are not limited to: the company may be unable to meet the customer deadline, the company’s ability to purchase raw materials or an error in the quote given to the customer.
- Proofs and Proofreading
As standard the company will supply the customer with 1 proof copy of their work before printing the full order. The customer will choose if they want this to be a printed proof or in PDF format.
If the customer wishes to change their proof type (printed or PDF) this will be charged at the current proof rate, the customer will be informed before the company continues with the order.
If the customer requires further proof copies these will be charged at the current proof prices. The company will inform the customer of any extra costs due to further proofs before adding the cost to their order.
It is the responsibility of the customer to fully check their proof before approving the full order for print.
If the customer requests amendments, corrections or changes to style, an extra charge may be applicable, and we will still require your proof approval.
If you have requested for the company to make any changes to your work, it is still the responsibility of the customer to fully check a second proof. The company will not be responsible for checking for layout, spelling or grammar errors, even if made by us.
If a customer notices an error in the final order the company will refer back to the proof that was approved by the customer. If the error was in the proof, then the company accepts no responsibility or liability for this. Any reprints will be charged at the full order price.
Unless the customer has paid for a proofreading service the customer will be responsible for checking for any errors in layout, spelling and grammar.
If the customer chooses to have a PDF proof, they accept that PDF proofs may not provide an accurate colour representation of the final work.
We recommend for orders where the colour is of concern that the customer opts for a printed proof. The company cannot be liable for colour reproduction where the customer has not had a printed proof.
If you are attempting to colour match please request a test page as colours vary from monitor to print. If a hard copy proof is not requested, you will be liable for any errors or colour variations.
Any test pages or experimental work carried out at your request will be charged at the agreed rate.
- Refund Policy
Book Printing UK products are "made to order", tailored to each customer's requirements, therefore we can only accept returns if the order is faulty or damaged. Faulty or damaged items must be reported within 7 working days of delivery.
Please contact us if you have any questions or wish to return an order and we will advise you of the procedure to follow.
- Copyright and Content
It is the customer’s responsibility to ensure that they own the intellectual property rights or have been granted the appropriate licence for any content and images contained in their book/product they order from the company.
The customer shall indemnify the company against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the company arising out of, or in connection with, any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our printing of your work/order.
At our discretion, we shall not print any material which we consider illegal or libellous, morally offensive or politically extreme and you shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with any claim made against us for the printing of any such material.
If the customer requests printing in any other language other than English then you shall ensure that the content complies with content legality, and if requested provide a summary of its content.
- VAT
When uploading files to the company’s online platform the customer will be responsible for informing the company if VAT is applicable on the goods ordered. For more information on VAT please click here. In the event that the company notices or is informed that the customer has selected the wrong option then the company will seek to rectify the error. Either the company will reimburse the customer for overpaid VAT or will seek to collect unpaid VAT from the customer.
- Turnaround Times
We strongly advise that clients Do Not set launch dates/events or presale release date until the books are received.
All turnaround times quoted by the company are estimates only. The company will make every effort to adhere to estimated turnaround times, but these are a guide. The company will not be held liable for refunds or any customer losses due to orders being delivered outside of the estimated turnaround times.
7.1 Fast Track Service - Orders Despatched 3 working days AFTER proof approval
BPUK will offer a Fast Track service for orders when Production Capacity allows, this service is not offered on a permanent basis all year round and BPUK reserves the right to withdraw the Fast Track Service with no prior notice to customers (who are yet to place an order).
When the Fast Track Service is purchased the following parameters must be adhered to:
- Paperback and Stitched Binding Only
- PDF Files Supplied
- Orders of less than 1,000 units
- PDF Proof Only
- No add on Services
Orders placed with the Fast Track Service, will have a PDF proof available for approval within 2 hours of order (orders placed before 2.00pm, after 2.00pm will be the next working day)
Proof approval before 12pm - will class as the 1st working day for printing, after 12pm orders will be sent to production the next working day.
Books are delivered the next working day to a mainland UK addresses through Parcelforce. Deliveries to Scotland and Northern Ireland take 3-4 working days. If you're going further abroad than that, then you're looking at a little longer. Get in touch for an estimate.
- Delivery
Delivery will be made by post or courier depending on the size of the order. The company use Royal Mail, Evri, Amazon, Parcel Force, DPD and UPS. The company will at its discretion select which service to use at point of dispatch. Where able the company will make available tracking information to the customer.
The company cannot be held liable for any delays due to a third-party delivery service.
Delivery to one address will be included in the cost of the order, to the country selected when placing an order. If the customer wishes to split the delivery of an order the cost will be given by email exchange. All delivery costs must be paid in full before the company will despatch the order.
When ordering outside of the UK the customer will be responsible for any foreign taxes, duties and import restrictions.
- Inspection and Acceptance of Orders
The customer shall inspect the order upon delivery. If the order has any defects, damage or shortages the company must be made aware of this within 7 days of delivery. If the customer does not inform the company of any defects, damage or shortage within 7 days the order will be deemed as accepted by the customer.
If the customer identifies any defects, damage or shortages and informs the company within 7 days of delivery the company will investigate. The customer must allow the company access to collect and inspect all of the goods produced.
If the defects, damage or shortage is the error of the company we will rectify the issue by either repair, reprint or refund. Any reprints will be subject to our current turnaround times and cannot be expedited. The company will only be liable for the price of the order as set out in our liability in clause 10.
Upon investigation the company will not be liable or under further obligation in relation to defects, damages or shortages that:
-You have failed to inform the company of within the 7 days as set out above
-Are within the company’s accepted tolerances set out in clause 11.
-Arise when the order is in the hands of a third-party courier
-Arise from general wear and tear of the goods
-Arise due to mistreatment or alterations of the goods by the customer
-The customer chooses to make further use of the goods after giving notice of the error to the company
-Arise due to the customer not following the company’s advice on suitable storage of goods
- Our Liability
The company will be liable for the purchase price of products that result from our error. In no circumstances will the company be liable for any of the following (even if such losses result from the company’s error):
-loss of income or revenue;
-loss of business;
-loss of profits;
-loss of anticipated savings
-waste of management or office time.
- Accepted Manufacturing Tolerances and Differentiations
Within the manufacturing process the company has certain tolerances. Upon accepting these Terms and Conditions the customer accepts that a product will not be classed as defective if any errors fall within these tolerances.
11.1 Colour variation – During the manufacturing process the company uses various printing machines, paper stocks and ink types. Slight colour variation from proof to final print is deemed acceptable by the company, by agreeing to these Terms and Conditions the customer agrees to this. If the customer finds a job to be defective due to colour variation this will be investigated by the company. Slight colour variations will be seen as acceptable and the company will not be liable to reprint or refund the order.
If the customer places a reorder of a previous order the company can not guarantee the colour will reproduce as it did on the first order. From time to time the company will upgrade machinery and raw materials, this will result in colour variations.
11.2 Product size and margins – The company and customer accept a tolerance of 1mm in each manufacturing process. This means that the finished product may vary from the artwork by up to 3mm in size and artwork placement.
The customer will ensure that a minimum of a 3mm bleed is applied to all colour artwork and that all black and white artwork will have sufficient margins to allow for this tolerance.
11.3 Foiling on Covers (printed and cloth covers)
Digital foil positioning on printed matt or gloss covers is subject to a 3mm variation across the job.
Foil with intricate detail may not produce well, the company will inform the customer if the detail requested will not produce to a high standard. Foiling that is made up of images or designs larger than 55mm in height are subjected to joining tolerances, the company will do their best to ensure accuracy however a 2mm tolerance variation across the job may occur.
Foil on cloth covers can leave a faint foil blocking mark as the machine lays down the foil , the company will do all they can to keep these marks to a minimum, however these can not be eradicated completely.
11.4 Solid or block colours – some colours, including but not limited to black and purple, when used in solid form may not reproduce consistently across the page/job. This is due to the high coverage of ink being placed on the paper. The company will make every effort to reproduce solid colours as they appear on screen. However, the company will class slight streaking to be acceptable and the job will not be classed as defective.
11.5 Spine sizes – During the manufacturing process the company uses various printing machines, paper stocks and ink types. This can result in spine size fluctuation of up to 2mm.
The customer should avoid using spine designs that have a different colour on the spine to the front and back cover. In the event that the customer does use a design like this the company will make every effort to match the design during the manufacturing process. However, if the spine falls within the 2mm tolerance the finished product will not be classed as defective.
11.6 Printer dots – Printer dots can appear sporadically throughout the printing process, if the printing dot is bigger than 1mm or there are more than 3 dots on one area BPUK will re-print the affected books only.
11.7 Paper stocks – From time to time the company may change paper suppliers and/or brands. The company will use the paper stock as shown on the quotation, but this may be sourced from a different supplier. Therefore, there may be slight differences in the paper feel and print reproduction. If this is the case, then the job will not be classed as defective.
11.8 Toner/ink coverage –
Black and White Printing - Orders placed and files submitted with greater than 25% toner area coverage (for example, white text on solid black background) and dark images will result in degraded performance, such as smearing, loss of image quality, mottle, light solid areas and toner scatter. As a result, optimized printing may not be possible.
Colour Printing - Orders placed and files submitted with a toner coverarage of greater than 250% will be rejected and customers will need to resupply files to meet the maximum industry standard, or will be subject to increased costs.
If the customer chooses to supply files of this type and signs off a proof the company will not be held responsible for reduced quality and the job will not be classed as defective.
Where possible the company will inform the customer of any foreseen problems and new files can be submitted reducing the toner coverage.
BPUK retains the right to reject or cancel any order where the level of toner coverage will, without question, jeopardise the quality of the finished product.
11.9 Products – Products may vary slightly. Although the company will make every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
11.10 Product care – The paper and printing process used by the company (as with most printed products) can be affected by changes in temperature and humidity. Printed paper products may from time-to-time exhibit curling/waving in text pages and cover. This may take up to 7 days to settle to a natural state.
The customer will inform the company of this defect within the 7 days of receiving their order. The company will then investigate the paper curling once a further 7 days has passed for the process to take place.
The customer will not store books or boxes of books on a concrete or similar floor, against external walls as this will expose them to moisture or condensation. A dry, clean environment is recommended.
- Changes, Cancellation and Refunds
12.1 Cancellation – The customer has the right to cancel their order at any time. As the products sold by the company are made to order the company will deduct the cost of any work carried out/produced before issuing any refunds. Work carried out includes but is not limited to design, production costs and delivery fees.
If the customer chooses to cancel once they have received their proof the company will deduct a £50 admin and proof production fee before refunding the remaining balance to the customer.
Any refunds due (at our discretion) will be paid within 28 days of the date that we receive your returned products or cancellation.
12.2 Changes - If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
12.3 Refunds - For refunds post product despatch, the customer will be required to return any products for the company to undertake an investigation, on receipt of which the company will conduct an investigation and inform the customer if we deem the product to be defective. In the event that the investigation finds an error on the part of the company we will make the refund. The refund will be made using the same method of payment that was used to purchase the products. Any refunds due (at our discretion) will be paid within 28 days of the date that we receive your returned products or cancellation. In the event that the investigation finds the products not to be deemed defective the company will return them to the customer.
For refunds pre product despatch, these will be classed as order cancellation and will follow the process set out in clause 12.1.
- Payments
All payments are due in full before the company begins work on an order unless the customer has a pre-approved credit account with the company.
13.1 Credit accounts – These are approved at the discretion of the company and require the customer to submit further information as to pass the company’s internal credit application process.
Customers who have goods supplied using a credit account with the company will receive an invoice when the goods are despatched. Payment must be received within the payment term stated on the invoice (starting from the 'invoice sent' date), unless a longer payment term has been agreed in writing. If the customer fails to make payment on the due date then without prejudice to any other right or remedy available to Bonacia Ltd, Bonacia Ltd shall make contact with the customer to retrieve payment and also be entitled to charge the customer interest (both before and after any judgement) on the amount unpaid, at a rate of 8% per annum above Bank of England base rate from time to time, until full payment is made. The customer may not withhold payment of any invoice or other amount due to Bonacia Ltd by reason of any right to offset or counter-claim which the customer may have or allege to have for any reason whatsoever.
13.2 Card payments – These will appear on your bank statement as Bonacia Ltd.
The company uses a third-party payment provider, Klarna, to allow individuals to split payments for goods supplied by the company.
13.3 Klarna – In cooperation with Klarna Bank AB (publ), Sveavagen 46, 111 34 Stockholm, Sweden, we offer we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Slice it.
Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
- Force Majeure
The company will make every effort to carry out and fulfil works. However, neither party shall be liable for any failure or delay in performing its obligations under this contract caused by a Force Majeure event. A Force Majeure event is one which is out of the reasonable control of either party. These include but are not limited to: war, employee strikes, natural disaster, civil unrest, acts of terrorism and governmental action.
- Title
The company retains title on all goods until full payment has been received.
- Miscellaneous
When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of those goods or service.
We prioritise the safety and well-being of our staff. Book Printing UK as a division of Bonacia Ltd reserves the right to refuse service to anyone who harasses or offends anyone employed by Book Printing UK or Bonacia Ltd.
In order to protect our brand and reputation Book Printing UK, as a division of Bonacia Ltd, reserves the right to refuse service if we consider ourselves to be unable to fulfil an order or request to a standard deemed acceptable by us as a print provider.
This agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
- DATA PROTECTION/PERSONAL/FINANCIAL
We are extremely committed in the protection of your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
How we may use your personal information
We do not disclose your information to third parties. All personal information provided to us is used solely for the purpose of providing a product or service.
Collection & Use. Your personal information is used to identify or contact an individual person. You will be asked to provide your personal information to obtain a unique password allowing you to use our online service or to purchase online products. The information we collect allows us to communicate your order, update you on our products and provide assistance via email or live chat.
Identification and contact information, such as your name and contact details. These details are collected:
1.1.1 to provide you with the services which you request;
Information which does not identify any individual. This may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. This information is used:
1.1.7 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
Financial information. This may include credit and debit card details provided to us over the telephone or by post. They are not stored once the payment has been authorised. Our calls are recorded, however, financial or card details provided to us over the telephone are not recorded. All confidential and financial information is disposed of in a secure way.
Affiliate information. This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:
1.1.9 to maintain our accounts and affiliate records;
Updating information. You may review or update the personally identifiable information that we hold about you. Please call customer services on 01733 890099 or email or write to us at [email protected] or Bonacia Ltd, Remus House, Coltsfoot Drive, Woodston, Peterborough, PE2 9BF. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Information protection. We use Secure Socket Layer (SSL) encryption on web pages where personal information is collected. This protects the confidential information provided by you when using internet transmission. You will be asked to provide your personal information to obtain a unique password allowing you to use our online service or to purchase online products.
Cookies. Our website and online services may use cookies. These cookies help to improve our website by giving us insight into how the site is being used. Specifically, we use Google Analytics to help us analyse trends in our pages. This allows us to deliver a useful and enjoyable experience to our users. This allows us to understand online behaviour and which elements of our website have been visited. By using our site you agree, accept and allow us to set and use cookies.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any questions regarding the confidentiality policy, please contact us:
You can contact us by telephoning our customer service team on 01733 898102 or by writing to us at:
Bonacia Ltd,
Book Printing UK,
Remus House,
Coltsfoot Drive,
Woodston,
Peterborough,
PE2 9BF
or [email protected]