Book Printing UK Terms & Conditions
1. Definitions
“The Company” means Book Printing UK (BPUK), an imprint of Bonacia Ltd.
“The Customer” means the company or person purchasing goods or services from the Company.
“Goods” means any products or services supplied by the Company.
“Writing” includes email communication.
“Content” means any files, artwork, text or material supplied by the customer for print.
By placing an order with the Company, the customer agrees to these Terms & Conditions.
2. Pricing, Quotes & Orders
Quotes are valid for 30 days and apply only to the specifications provided within the quotation. Any amendments may result in revised pricing.
Customers are responsible for checking and approving all quotation details before placing an order. Once approved, production will proceed in line with the accepted quotation.
We reserve the right to withdraw or amend quotations prior to order acceptance, including where material, supplier or shipping costs increase beyond our control.
All prices exclude VAT unless otherwise stated. Delivery to one address within the selected country is included unless specified otherwise.
Files must be approved by the Company before production begins. Additional charges may apply where supplied files require amendments or further work.
Discount codes are offered at the Company’s discretion and may be withdrawn at any time.
There is a minimum order quantity of 10 copies for section sewn orders and re-orders.
3. Proofs & File Approval
As standard, one proof copy will be supplied prior to full production. Customers may choose between a digital proof or printed proof.
Additional proofs, proof type changes or requested amendments may incur additional charges.
It is the customer’s responsibility to fully check all proofs before approval, including spelling, grammar, layout, margins, imagery and overall appearance. Approval of a proof confirms acceptance of the files for production.
Unless a proofreading service has been purchased, the Company is not responsible for identifying spelling, grammar or layout errors.
PDF proofs may not accurately represent printed colour output. Where colour accuracy is important, we strongly recommend ordering a printed proof or printed test page.
Slight colour variation between screen displays, proofs and final printed products is considered acceptable within industry tolerances.
4. Refunds & Cancellations
Please refer to our separate Refunds & Cancellations Policy for full information regarding cancellations, refunds, returns, defective products and administration charges.
By placing an order with Book Printing UK, you agree to both these Terms & Conditions and the Refunds & Cancellations Policy.
5. Copyright & Content
Customers are responsible for ensuring they own, or have permission to use, all content, text and images submitted for print.
The Company accepts no liability for copyright infringement relating to customer supplied material and reserves the right to refuse any content considered unlawful, offensive, defamatory, discriminatory or otherwise inappropriate.
Where content is supplied in a language other than English, the customer may be asked to provide a summary of the material.
6. VAT
Customers are responsible for informing the Company where VAT applies to their order. Where an incorrect VAT status is identified, the Company reserves the right to correct the error and either collect unpaid VAT or refund overpaid VAT accordingly.
7. Turnaround Times
All turnaround times are estimates only and are not guaranteed.
Production turnaround begins once proof approval and cleared payment have been received.
We strongly advise customers not to arrange launches, events or release dates until books have been received.
The Company is not liable for delays caused by production issues, third-party couriers, customs processes, supply chain disruption or events beyond our reasonable control.
Fast Track Service
Fast Track services are offered subject to production capacity and availability.
Fast Track orders:
- Apply to paperback and stitched binding only
- Require print-ready PDF files
- Must be under 1,000 copies
- Include PDF proofs only
- Exclude additional services
Fast Track services incur a 50% surcharge and remain subject to courier delivery times.
8. Delivery
Orders are dispatched using third-party courier and postal services including Royal Mail, Parcelforce, DPD, UPS and Amazon Shipping.
The Company reserves the right to select the delivery provider used for each order.
Tracking information will be supplied where available.
The Company cannot be held liable for delays caused by third-party delivery providers.
Customers ordering outside the UK are responsible for any import duties, taxes or customs charges.
9. Inspection & Reporting Issues
Customers must inspect all goods upon delivery.
Any defects, shortages or damages must be reported within 7 days of delivery. Failure to report issues within this timeframe will constitute acceptance of the order.
Where issues are reported, customers must allow the Company reasonable opportunity to inspect the goods, including original packaging where requested.
Where the Company accepts responsibility for an issue, we may repair, reprint or refund the affected products at our discretion.
10. Manufacturing Tolerances
Customers acknowledge and accept standard manufacturing tolerances within the printing and binding process.
These include, but are not limited to:
- Minor colour variation between proofs, print runs and re-orders
- Slight variation in artwork positioning, trimming and spine width
- Variations in paper feel or texture due to supplier changes
- Minor foil positioning variation
- Occasional printer dots or minor cosmetic imperfections
- Natural paper movement caused by humidity or temperature
- Minor cosmetic characteristics within sewn or handcrafted binding
These variations do not constitute defects unless they materially affect the durability or functionality of the product.
Perfect bound books are not designed to lay completely flat. Attempting to force books flat may compromise spine durability. Wire-O and Coil bound books are excluded from this limitation.
Customers are responsible for supplying print-ready files with suitable bleed, margins and ink coverage.
The Company reserves the right to reject files that may compromise print quality or production standards.
11. Liability
The Company’s liability is limited to the value of the order supplied.
The Company shall not be liable for any indirect or consequential loss including, but not limited to:
- Loss of revenue
- Loss of profits
- Loss of business opportunity
- Event or launch costs
- Loss of anticipated savings
12. Payments
Payment must be received in full before production begins unless a credit account has been approved in writing.
Approved credit accounts must settle invoices within the agreed payment terms.
Late payments may incur interest charges in accordance with applicable legislation.
Card payments will appear as Bonacia Ltd on bank statements.
The Company may offer Klarna payment services subject to Klarna’s own terms and conditions.
13. Force Majeure
Neither party shall be liable for delays or failures caused by events beyond reasonable control including, but not limited to, natural disasters, strikes, war, terrorism, governmental action or supply chain disruption.
14. Title
Ownership of goods remains with the Company until full payment has been received.
15. General Terms
Email communication shall be considered contractually binding.
The Company reserves the right to refuse service where behaviour towards staff is abusive, threatening or inappropriate.
The Company also reserves the right to refuse work where we believe we cannot fulfil the order to an acceptable production standard.
These Terms & Conditions are governed by the laws of England and Wales.
16. Privacy & Data Protection
Book Printing UK is committed to protecting customer privacy and handling personal information responsibly.
Customer information is used solely for the purpose of processing orders, providing services and communicating with customers.
We do not sell personal information to third parties.
Payment information is handled securely and in accordance with applicable data protection legislation.
Our website may use cookies and analytics tools to improve user experience and website functionality.
For full details regarding how we collect, store and process data, please refer to our Privacy Policy.
Contact Information
Book Printing UK
Bonacia Ltd
Remus House
Coltsfoot Drive
Woodston
Peterborough
PE2 9BF
01733 898102
info@bookprintinguk.com